Privacy questions our account holders ask
We collect your name, email address, phone number, date of birth, and residential address for identity verification. When you deposit, we record your payment method and transaction history. We also log your device type, browser details, and IP address for security and fraud prevention. This information stays in your account file and is never shared with advertisers or data brokers.
Your account details stay with us while your account is active. After you close your account, we retain transaction records and login history for two years where local law permits, primarily for tax reporting and chargeback disputes. You can request earlier deletion of non-essential data by contacting support. Payment processors like DANA, OVO, GoPay and QRIS retain their own records under their privacy policies.
Yes. Log into your account, go to Settings > Privacy & Data, and select Download My Data to receive a full export in standard format. To request deletion of non-essential information, email support with your account details and a photo ID. We verify your identity and respond within ten business days. Depends on local law whether some records must be kept for regulatory compliance.
Your payment details are tokenised—your account number never reaches our servers. DANA, OVO, GoPay and QRIS handle the actual transaction. Our payment processor holds PCI-DSS certification for security. We record only the deposit amount, timestamp and payment method in your account. Withdrawals are verified against your registered identity before funds clear.
We use session cookies to keep you logged in and functional cookies to remember your lobby settings. Analytics cookies help us identify bugs and see which games are explored most. You can disable non-essential cookies in your browser settings or email support to opt out. Turning off tracking does not affect your ability to play.
Only bingo card staff who need to verify your identity or resolve a support issue can access your full account details. Live casino studios see only your session ID and game signals—not your name or payment info. Payment processors see only your transaction details. Depends on local law, we may share anonymised activity data with game studios for analytics, never linked to your identity.
Log into Settings > Account Details and update your email, phone number or address directly. If you spot an error in your payment history or personal data, contact support with your account details and the correction you're requesting. We verify the change and update your file within three business days. Keep your email and phone current so we can reach you about account security.
