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How we protect your account and data

When you open an account with bingo card, your personal information, payment details and gaming activity are protected under clear legal terms that apply where local law permits.

Data encryption on all transfersDANA, OVO, GoPay, QRIS supportClear account verification steps
bingo card How we protect your account and data
REACH OUR TEAM

How to contact us about legal and account issues

Team online

Email support

Send account or legal questions to our support team; responses arrive within 24 hours on weekdays. We handle data requests, account disputes and verification concerns through this channel.

Live chat during lobby hours

Open the chat widget after you log in. Our agents answer account security questions, payment verification delays and legal policy clarifications Monday to Friday, 09:00–21:00 Jakarta time.

Account settings and requests

Access your legal documents, data export and account closure requests directly in your account under Settings > Legal & Privacy. Changes take effect within 48 hours.

ACCOUNT SECURITY

How we handle your data and keep your account safe

Payment data protection

DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end.

Identity verification

Before you withdraw, we verify your identity using the ID and address you entered during signup.

Login security and cookies

Your account uses a password-based login; we recommend a unique, strong password. Session cookies expire after 30 minutes of inactivity.

Data retention and deletion

We keep your account data for the duration of your membership and seven years after closure for regulatory compliance.

Dispute resolution

If you believe a transaction on your account is unauthorised or a game outcome is incorrect, open a dispute ticket…

Who manages your account

bingo card operates your account and manages all legal inquiries.

Answers to legal and account protection questions

Yes. Go to Account Settings > Legal & Privacy to request a data export in CSV format or full account deletion. Exports are sent within seven business days. Deletion removes your account permanently after a 30-day confirmation window. Game history is retained for compliance.

Open a dispute ticket in Settings > Disputes with the transaction ID or game session ID. Our compliance team investigates the account logs, game server records and payment confirmation within five business days. We'll email you the outcome and any corrective action.

No. Your data is used only by bingo card for account verification, fraud prevention and legal compliance. We do not sell or rent your information. Payment processors like DANA, OVO, GoPay and QRIS receive only the amount and transaction ID needed to process your deposit.

After signup, go to Account Settings > Verification. Upload a photo of your ID and proof of address (utility bill or bank statement dated within three months). We verify identity within two hours on weekdays. Once confirmed, you can withdraw to your registered DANA, OVO, GoPay or QRIS account.

We retain your account data for seven years after account closure for regulatory compliance and dispute resolution. During your membership, all transaction logs and game history are kept indefinitely. You can request a copy of your retained data anytime via Account Settings.

Go to Settings > Account Options > Close Account to initiate closure. Your account remains accessible for 30 days; after that, it is permanently closed. To restrict access temporarily, use Settings > Security > Lock Account, which suspends login until you unlock it.

Access depends on local law. You must meet local age and residency requirements where permitted. During signup and verification, we confirm that you meet these standards. Any account found to violate local law is closed and funds are handled according to applicable regulations.